How to Troubleshoot a Dell Keyboard & Mouse by Logitech
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Check the battery installation if the keyboard and mouse are not working. Make sure that the polarity of the batteries matches the positive and negative markings on the battery compartment. Check the receiver’s connection. The receiver is the device that is plugged into the PC and wirelessly connects the mouse and keyboard to the PC. Make sure the purple PS/2 adapter is connected to the receiver’s keyboard connector and that the receiver’s keyboard cable is connected to the PC’s purple keyboard PS/2 port. Manually establish communication by pressing and releasing the “Connect” button on the receiver, using the tip of a pen to press and release the “Connect” button on the side of the keyboard, pressing and releasing the button on the receiver again and then pressing and releasing the “Connect” button on the bottom of the mouse.
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Install the MouseWare or iTouch software and reboot the computer before connecting the receiver device. Refer to your computer documentation for your computer’s correct port configuration and make sure the USB port and PS/2 port on your computer have the proper configuration. Make sure that other system devices such as a modem are not conflicting with the Dell keyboard and mouse.
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Move the receiver closer to the mouse and keyboard if you are working on a metallic surface. Make sure the receiver is at least 8 inches away from other electrical devices such as the computer. Turn off the computer and try disconnecting and then reconnecting the receiver to the computer. Make sure the batteries are good and not running out of power.
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