How to Troubleshoot a Logitech Mouse and Battery Change
Since 1981, Logitech has produced mice, trackballs and other products. Most wireless Logitech mice operate on the 2.4 GHz frequency, along with many of your other household gadgets, such as cordless phones, wireless Internet and wireless speakers. Reduce interference by relocating your mouse receiver (the part of the mouse hardware that connects directly with your computer) prior to attempting other troubleshooting methods. Some Logitech mice do not permit battery changes, such as the MX Revolution. Attempting to replace the battery in unsupported devices will void your warranty.
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Flip the mouse to its back. Flip the “On/Off” switch to “Off.”
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Replace the battery cover.
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Turn the mouse “On” if your mouse features an “On/Off” switch.
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Connect the mouse receiver directly to a USB port. Do not plug the receiver into a port on a USB hub. Position the receiver away from your computer’s power supply and monitor, as these devices may interfere with the signal.
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Run the Logitech Connect Utility by clicking on “Start,” “Programs.” Click on “Logitech,” then navigate to “Mouse and Keyboard” and “Connect Utility.” Follow the onscreen prompts to reconnect the mouse.
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Try a different USB port and run the Logitech Connect Utility again if the mouse still doesn’t respond.
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